Frequently Asked Questions

Reservations can be made directly through the 1912 Collection website or through the relevant hotel. Availability, room types and current rates are shown during the booking process.

Once your reservation has been successfully completed, you should receive a booking confirmation containing the details and conditions of your stay.

This depends on the conditions of the rate you booked. Please refer to your booking confirmation for the applicable amendment conditions.

If you booked through a third-party website or travel agent, any changes may need to be made directly through that provider.

Payment conditions depend on the rate selected. Some rates may require payment in advance, while others may be payable at the hotel.

The payment conditions applicable to your reservation are displayed during booking and included in your confirmation.

Cancellation conditions vary depending on the rate or offer booked. Please refer to the cancellation conditions displayed when booking and included in your confirmation.

No-show charges may apply depending on the booking conditions attached to your reservation.

Guests staying at Santo Cristo should currently check in at Maison Ardois. Please make your way to Maison Ardois on arrival, where our team will assist you with check-in before your stay at Santo Cristo.

Check-in and check-out times may vary between hotels. The relevant information will be provided with your reservation or by the individual property.

Early check-in and late check-out may be available depending on availability and the individual hotel. Additional charges may apply.

We will always try to accommodate room preferences where possible, but specific room locations, views or room numbers cannot be guaranteed unless specifically confirmed.

Maximum occupancy varies by room type. Please contact us before arrival if you need to add another guest so that we can confirm whether the room can accommodate them.

Accessibility features vary between individual properties and room types. If you have specific accessibility requirements, please contact us before booking so that we can provide information about the relevant hotel.

Yes. Breakfast is available at Maison Ardois, including for guests staying at Santo Cristo.

Breakfast at Maison Ardois is served daily from 8:30 AM until 12:30 PM.

No. Each 1912 Collection hotel has its own character, facilities and services. Please refer to the individual hotel page for information about a specific property.

Yes. Please contact us with any special requests before arrival. We will do our best to accommodate them, although requests remain subject to availability and cannot always be guaranteed.

If your reservation was made through a third-party booking provider, changes or cancellations may need to be processed through the company you booked with.

For questions relating directly to your stay or the hotel, you are also welcome to contact us.