Front Office Agent

About 1912 Collection

1912 Collection brings together distinctive hotels in remarkable destinations, united by a shared belief that the best stays are personal, memorable and shaped by the places in which they belong.

In the heart of Marbella Old Town, our collection of intimate boutique hotels offers a more individual approach to luxury hospitality. Each property has its own character, but all share the same commitment to thoughtful service, attention to detail and genuine connection with our guests.

We believe exceptional hospitality should feel effortless. It is found in remembering a preference, anticipating a request before it is made, sharing the perfect local recommendation and making every guest feel genuinely recognised.

About the Role

As a Front Office Agent, you will be at the heart of the guest experience and one of the most important ambassadors for 1912 Collection Marbella.

Your role goes beyond traditional reception duties. From preparing for a guest's arrival and delivering a personal welcome to arranging experiences, responding to requests and ensuring a seamless departure, you will help shape every stage of their stay.

Working within an intimate boutique environment means knowing our guests, noticing the details and taking ownership. You will work closely with colleagues across the collection to ensure every interaction feels warm, intuitive and considered.

What You Will Do

• Create warm, polished and personalised arrivals and departures, ensuring every guest feels recognised and genuinely welcomed.
• Prepare thoughtfully for upcoming arrivals, reviewing guest information, preferences and special requests to help create a seamless experience from the outset.
• Manage reservations, guest profiles, payments and day-to-day Front Office administration accurately and professionally.
• Anticipate guest needs and respond to requests with discretion, confidence and a genuine desire to find the best possible solution.
• Provide concierge-style assistance, including restaurant recommendations, reservations, transport arrangements and suggestions for experiences in Marbella and the surrounding area.
• Develop a strong knowledge of Marbella Old Town and confidently share thoughtful, individual recommendations rather than simply providing standard tourist information.
• Build natural relationships with returning guests and recognise preferences that can make future stays more personal.
• Communicate closely with Housekeeping, Food & Beverage and other colleagues to ensure guest requests and important details are followed through seamlessly.
• Handle guest feedback and service recovery calmly, discreetly and professionally, taking ownership wherever possible.
• Identify appropriate opportunities to enhance a guest's stay through room, dining and experience recommendations.
• Maintain impeccable presentation and organisation across reception and other guest-facing areas.
• Help uphold the standards, personality and attention to detail expected across 1912 Collection Marbella.

About You

You are someone who understands that luxury hospitality is not simply about formality. It is about being attentive, intuitive and genuinely interested in the people you are looking after.

You are confident without being overbearing, professional without feeling scripted and naturally notice the details that others may miss.

• Previous experience in Front Office, Guest Relations, reservations or a guest-facing hospitality role.
• Experience within a luxury, five-star or high-end boutique hotel environment would be a strong advantage.
• A naturally warm, polished and professional manner with a genuine enjoyment of guest interaction.
• Excellent attention to detail and a strong sense of personal responsibility.
• The confidence to engage naturally with an international clientele while respecting individual preferences and privacy.
• Strong organisational skills and the ability to manage several guest requests and operational priorities without losing attention to detail.
• A calm and solution-focused approach when dealing with unexpected situations or guest concerns.
• Comfortable working collaboratively within a small, hands-on team where flexibility is important.
• An interest in Marbella, its restaurants, culture, experiences and local character.
• A genuine desire to create memorable experiences rather than simply complete transactions.

What We Offer

Joining 1912 Collection Marbella means becoming part of a growing collection where individuality, thoughtful hospitality and personal service are central to everything we do.

• The opportunity to work within a distinctive collection of luxury boutique hotels in the heart of Marbella Old Town.
• A guest-focused environment where personal initiative and attention to detail are genuinely valued.
• The opportunity to build meaningful relationships with guests rather than delivering a standardised hotel experience.
• A close-knit and internationally minded working environment.
• A hands-on role with the opportunity to make a visible contribution to the development of the collection.
• Opportunities to develop and progress as 1912 Collection continues to grow.

Join Us

If you have a natural instinct for hospitality, take pride in the details and enjoy creating experiences that guests remember long after they leave, we would be delighted to hear from you.

Please send your CV and application to hr@1912-hotels.de .